Smooth Ops Business Consulting Pty Ltd (ABN 53 695 494 403) takes privacy seriously. This policy explains how we collect, use, and protect personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Contact details you give us through our website, email, or a booking (name, email, phone, company).
• Information you share with us during an engagement.
• Basic analytics about how our website is used.

How we use it

• To respond to enquiries and communicate with you.
• To deliver our services and manage the engagement, including invoicing.
• To improve how we work and how our website performs.

How we share it

We do not sell or rent your personal information. We share it only with the platforms we use to run the business (such as Notion, Google Workspace, Slack, and 1Password), and only as needed to deliver our services. Client data is handled under the terms agreed in each engagement.

How we protect it

We use two-factor authentication, credentials managed through 1Password, and access controls that limit data to the people who need it. Our primary platform, Notion, maintains SOC 2 Type 2 and ISO 27001 certifications.

Access and correction

You can ask us what personal information we hold about you, correct it, or request that we delete it. Contact us at [email protected].

Changes

We may update this policy from time to time. The latest version will always be the one published here.

Contact

[email protected]